Remote Triage RN – Virtual Care & Patient Advocacy

CommonSpirit Health; Omaha (NE); Remote; USD 70,000 - 95,000; Full time

Job summary

CommonSpirit Health is seeking a Connection Center Virtual RN in the Omaha metro region. This remote role handles inbound and outbound calls for hospitals, patients, providers and consumers, using telephone and computer interactions.

The RN provides triage, follows nursing process, adheres to CommonSpirit Health protocols, and strives for quality metrics while aligning with scheduling requirements.

Qualifications

• Must hold current RN license that allows practice in our state
• Graduate of an accredited nursing program
• 3+ years of RN experience
• 1-3 years of triage experience strongly preferred
• Basic Life Support (BLS) from the American Heart Association required

Responsibilities

• Perform telephone triage for patients calling their provider with certain symptomology.
• Demonstrates the ability to use the nursing process to collect data. Requires interview/communication skills, critical thinking and problem solving skills to level of licensure.
• Ability to work within protocols approved by CHI Health to provide information to patients and consumers.
• Accepts inbound calls from patients, pharmacies and other healthcare entities.
• Performs outbound calls to notify patients of reviewed lab and imaging results according to protocols that require review of the patient chart to answer questions.
• Acts as a consumer advocate by resolution of problems or communication of consumer needs and concerns to appropriate resources.
• Ability to follow medication refill protocols and act accordingly to those protocols.
• Achieve established benchmarks for quality by ensuring accuracy with patient accounts elements and standards for nursing documentation.
• Ability to adhere to workforce established schedules in order to promote and facilitate call center metrics.

Skills

Telephone triage

Critical thinking

Communication

Nursing process

Patient advocacy

Education

Graduate of an accredited nursing program

RN license

Job description

CommonSpirit Health is seeking a Connection Center Virtual RN in the Omaha metro region. This remote role handles inbound and outbound calls for hospitals, patients, providers and consumers, using telephone and computer interactions.

The RN provides triage, follows nursing process, adheres to CommonSpirit Health protocols, and strives for quality metrics while aligning with scheduling requirements.