Remote RN Triage Specialist - Rheum/ID/Pulmonology

St. Luke's University Health Network; New York (NY); A distancia; USD 70.000 - 100.000; Jornada completa

Descripción de la vacante

St. Luke's University Health Network in the United States seeks a Clinical Triage Specialist (RN) to deliver compassionate patient experience and provide clinical support in the Access Center.

The RN uses nursing judgment to triage calls, assess symptoms, and guide appropriate care following established protocols. The role requires 2+ years of recent clinical experience, strong communication, and the ability to work from home per policy.

Formación

• Minimum 2 years recent clinical experience in a physician office, home health, critical care and/or emergency room is required.
• Strong communication skills.
• Focused on compliance.
• Demonstrates continuous growth.
• Quality-driven.
• Service-oriented.
• Excels at time management.
• Strong problem-solving skills.
• Ability to work from home in accordance with the Network Work from Home Policy if needed.

Responsabilidades

• Answers telephones, prioritizes clinical triage calls, follows clinical protocols, and coordinates services, as needed.
• Verifies patient demographic information and accurately enters the updated information into electronic health record.
• Serves as an escalation point for clinical patient issues and other POD team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures.
• Manages and responds to escalated electronic patient messages whenever not answering inbound patient calls and uses clinical judgment to prioritize and accommodate patients.
• Creates a positive patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role.
• Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center.
• Uses resources and guidelines to assess, prioritize, advise, schedule appointments, or refer calls to appropriate medical facility or personnel.
• Documents symptoms/complaints, nursing assessment, advice provided and patient/caller response.
• Partners with other Access Center teams/PODs and respective practice clinical team on behalf of the patient to assist with clinical concerns, medication refills, or scheduling appointments.
• Other duties as assigned.

Conocimientos

Clinical experience

Communication

Compliance

Time management

Problem solving

Customer service

Home-based work

Educación

RN licensure (PA/NJ/compact)

Accredited nursing program

Descripción del empleo

St. Luke's University Health Network in the United States seeks a Clinical Triage Specialist (RN) to deliver compassionate patient experience and provide clinical support in the Access Center.

The RN uses nursing judgment to triage calls, assess symptoms, and guide appropriate care following established protocols. The role requires 2+ years of recent clinical experience, strong communication, and the ability to work from home per policy.