Remote RN Triage Specialist - Clinical Care Navigator

St. Luke's University Health Network; Elm (PA); Hybrid; USD 65,000 - 85,000; Full time

Job summary

St. Luke's University Health Network is seeking a Clinical Triage Specialist (RN) to join the Access Center. The CTS-RN will provide clinical triage using established nursing protocols, answer calls, verify demographics and document assessments in the electronic health record.

The role supports patient care decisions and coordinates care with practice teams. Required are an accredited nursing degree and active RN licensure in PA/NJ or a compact state, with a minimum of 2 years in a physician

Qualifications

• Graduate of an accredited nursing program.
• Active RN licensure in Pennsylvania and New Jersey or other compact state.
• Minimum 2 years recent clinical experience in a physician office, home health, critical care and/or emergency room.
• Strong communication skills.
• Focused on compliance.
• Demonstrates continuous growth.
• Quality-driven.
• Service-oriented.
• Excels at time management.
• Strong problem-solving skills.

Responsibilities

• Answers telephones, prioritizes clinical triage calls, follows clinical protocols, and coordinates services.
• Verifies patient demographic information and accurately enters the updated information into electronic health record.
• Serves as an escalation point for clinical patient issues and other POD team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures.
• Manages and responds to escalated electronic patient messages whenever not answering inbound patient calls and uses clinical judgment to prioritize and accommodate patients.
• Creates a positive patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role.
• Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center.
• Utilizes all resources and guidelines to assess, prioritize, advise, schedule appointments, or refer calls when necessary to the appropriate medical facility or personnel.
• Accurately documents symptoms/complaints, nursing assessment, advice provided and patient/caller response.
• Partners with other Access Center teams/PODs and respective practice clinical team on behalf of the patient to assist with clinical concerns, medication refills, or scheduling appointments.
• Other duties as assigned.

Skills

Communication skills

Time management

Problem-solving

Service-oriented

Attention to detail

Education

RN licensure (PA/NJ or compact)

Bachelor's degree in nursing (accredited program)

Job description

St. Luke's University Health Network is seeking a Clinical Triage Specialist (RN) to join the Access Center. The CTS-RN will provide clinical triage using established nursing protocols, answer calls, verify demographics and document assessments in the electronic health record.

The role supports patient care decisions and coordinates care with practice teams. Required are an accredited nursing degree and active RN licensure in PA/NJ or a compact state, with a minimum of 2 years in a physician