Remote RN Triage Specialist for Patient Care

CVS Health; Rhode Island; Hybrid; USD 36,000 - 103,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

Oak Street Health is seeking a Clinical Call Center Triage Nurse to extend care beyond clinic hours by addressing patients' medical, social, and psychological needs over the phone. This remote role emphasizes accurate documentation, timely follow-up, and coordination of appointments and transportation to support patients and families.

Qualified candidates hold an active RN license in all OSH practice states, are committed to ongoing licensure maintenance and CE requirements, and demonstrate time

Qualifications

• Active, non-probationary RN license in all OSH practice states.
• Commitment to license maintenance and CE requirements.
• Ability to manage time and work autonomously with reliability.
• Focus on delivering an unmatched patient experience on every call.

Responsibilities

• Provide confident, professional service to OSH patients.
• Follow current prescription refill policy.
• Document clearly during calls and complete documentation for each patient request.
• Check CareReqs and ensure they are complete.
• Schedule appointments for off-cycle or requested visits.
• Arrange transportation for clinic visits.

Skills

RN license

Time management

Autonomy

Reliability

Unmatched patient experience

Education

Registered Nurse license

Tools

Google Workspace

Job description

Oak Street Health is seeking a Clinical Call Center Triage Nurse to extend care beyond clinic hours by addressing patients' medical, social, and psychological needs over the phone. This remote role emphasizes accurate documentation, timely follow-up, and coordination of appointments and transportation to support patients and families.

Qualified candidates hold an active RN license in all OSH practice states, are committed to ongoing licensure maintenance and CE requirements, and demonstrate time