Remote RN: Clinical Call Center Triage

CVS Health; Florida; Hybrid; USD 36,000 - 103,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

Oak Street Health is seeking a Clinical Call Center Triage Nurse to address patients' medical, social, and psychological needs by phone. This remote, full-time role emphasizes accurate documentation, appointment coordination, and transport arrangements for patients, supporting OSH's care goals.

The position requires an active RN license, strong communication, and the ability to work flexible hours. Remote work readiness and US authorization are essential.

Qualifications

• Active, non-probationary RN license in all OSH practice states.
• Strong problem-solving, communication, and customer service skills.
• Ability to manage time and work autonomously.
• High level of conscientiousness and reliability.
• Willingness to work flexible shifts including evenings/weekends/holidays.
• US work authorization.

Responsibilities

• Provide confident, professional service to OSH patients.
• Follow current Prescription Refill policy.
• Document clearly during and after calls.
• Schedule appointments for patients and arrange transportation when needed.
• Manage telephonic triage addressing medical, social, and psychological needs.

Skills

RN license (active, non-probationary)

Problem solving

Effective communication

Autonomous work style

Conscientiousness

US work authorization

Flexible shifts

Education

Active RN license (all OSH practice states)

Job description

Oak Street Health is seeking a Clinical Call Center Triage Nurse to address patients' medical, social, and psychological needs by phone. This remote, full-time role emphasizes accurate documentation, appointment coordination, and transport arrangements for patients, supporting OSH's care goals.

The position requires an active RN license, strong communication, and the ability to work flexible hours. Remote work readiness and US authorization are essential.