Remote RN: Clinical Triage & Patient Care

CVS Health; Missouri; Hybrid; USD 36,000 - 103,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement plan

Job summary

Oak Street Health is seeking a Clinical Call Center Triage Nurse to extend care via telephonic support, covering medical, social, and psychological patient needs. This full-time, remote role emphasizes high-quality documentation and timely responses to patient requests.

You must hold a state RN license, be able to work flexible hours, and provide reliable remote work conditions. Competitive benefits accompany a comprehensive patient-centric environment.

Qualifications

• Active, non-probationary state Registered Nurse license in all states of OSH practice.
• Proactive maintenance of licenses without prompt or audit.
• Ability to manage time and work autonomously with consistent reliability.
• High-level of conscientiousness.
• Focus on delivering an Unmatched Patient Experience on every call and interaction.

Responsibilities

• Provide confident and professional service to OSH patients.
• Follow current Prescription Refill policy.
• Remain engaged with patients without background distraction.
• Clear and precise documentation while on a call.
• Complete documentation for all patient requests prior to ending a call.
• Check the CareReq queue and ensure CareReqs are complete.
• Complete all tasks or requests within scope and ability of the role.
• Schedule appointments for patients off-cadence or requesting an appointment.
• Arrange transportation for clinic visits.

Job description

Oak Street Health is seeking a Clinical Call Center Triage Nurse to extend care via telephonic support, covering medical, social, and psychological patient needs. This full-time, remote role emphasizes high-quality documentation and timely responses to patient requests.

You must hold a state RN license, be able to work flexible hours, and provide reliable remote work conditions. Competitive benefits accompany a comprehensive patient-centric environment.