Remote RN Telephone Triage Specialist

Call 4 Health; Iowa City (IA); Remote; USD 65,000 - 90,000; Full time

Job summary

Call 4 Health seeks experienced Registered Nurses (RNs) to join its 24-hour medical call center as Remote Triage Nurses. You will triage patients, document in EHRs, and provide clinical support across multiple states from a home office.

The role requires an active nursing license, 2–4 years of RN experience, and prior telephone triage exposure. Strong communication and organizational skills are essential for success in a fast-paced, remote environment.

Qualifications

• RN with Associate's or Bachelor's Degree in Nursing.
• 2–4 years of full-time RN clinical experience, preferably in ER/Urgent Care, Adult, Pediatric, Ambulatory Care, or ICU.
• Prior telephone triage experience using electronic triage systems.
• Experience working with two or more EHR platforms.
• Active, unencumbered e-NCL / Enhanced Nurse Licensure Compact license.
• Willingness to obtain additional state licenses as requested.

Responsibilities

• Respond to inbound and outbound calls for a multi-state nurse triage service.
• Document patient interactions accurately in client EHR systems and/or the Call 4 Health platform.
• Provide clinical assessments via phone or patient portal based on established protocols.
• Support providers with administrative and clinical tasks, including: medication refill requests per protocol, provider notification of critical results, post-discharge and post-operative follow-up coordination.
• Facilitate referrals and assist with prior authorization requests requiring clinical input.
• Collaborate with hospitals, nursing homes, funeral homes, and government agencies as needed.
• Participate in Remote Patient Monitoring (RPM) programs, including monitoring vital signs and educating patients on chronic disease management.
• Screen and qualify patients for clinical trials and provide patient education.
• Take on additional responsibilities to support team success and patient outcomes.

Skills

Teamwork

Leadership

Customer service

Empathy

Communication

Attention to detail

Time management

Education

Associate's Degree in Nursing

Bachelor's Degree in Nursing

Tools

Electronic Health Record (EHR) platforms

Electronic triage systems

Job description

Call 4 Health seeks experienced Registered Nurses (RNs) to join its 24-hour medical call center as Remote Triage Nurses. You will triage patients, document in EHRs, and provide clinical support across multiple states from a home office.

The role requires an active nursing license, 2–4 years of RN experience, and prior telephone triage exposure. Strong communication and organizational skills are essential for success in a fast-paced, remote environment.