Remote RN: Clinical Triage Specialist – Multi-Specialty Care

St. Luke's University Health Network; Little Elm (TX); Remote; USD 70,000 - 100,000; Full time

Job summary

St. Luke's University Health Network is seeking a Clinical Triage Specialist (RN) to provide compassionate patient care and clinical support in the Access Center. The RN will triage calls using approved protocols, document assessments, and coordinate care while maintaining high-quality service.

The role requires nursing licensure and at least 2 years of acute or primary care experience; work-from-home options may apply per policy. Join a team dedicated to patient-centered care across communities.

Qualifications

• Minimum 2 years recent clinical experience in a physician office, home health, critical care and/or emergency room is required.
• Strong communication skills
• Focused on compliance
• Demonstrates continuous growth
• Quality-driven
• Service-oriented
• Excels at time management
• Strong problem-solving skills
• Ability to work from home in accordance with the Network Work from Home Policy if needed.

Responsibilities

• Answers telephones, prioritizes clinical triage calls, follows clinical protocols, and coordinates services, as needed.
• Verifies patient demographic information and accurately enters the updated information into electronic health record.
• Serves as an escalation point for clinical patient issues and other POD team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures.
• Manages and responds to escalated electronic patient messages whenever not answering inbound patient calls and uses clinical judgment to prioritize and accommodate patients.
• Creates a positive patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role.
• Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center.
• Utilizes all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, schedule appointments, or refer calls when necessary to the appropriate medical facility or personnel.
• Accurately documents symptoms/complaints, nursing assessment, advice provided and patient/caller response.
• Partners with other Access Center teams/PODs and respective practice clinical team on behalf of the patient to assist with clinical concerns, medication refills, or scheduling appointments.
• Other duties as assigned.

Skills

Communication skills

Compliance focus

Growth mindset

Quality-driven

Service-oriented

Time management

Problem solving

Work from home

Education

RN licensure (PA/NJ or other compact)

Job description

St. Luke's University Health Network is seeking a Clinical Triage Specialist (RN) to provide compassionate patient care and clinical support in the Access Center. The RN will triage calls using approved protocols, document assessments, and coordinate care while maintaining high-quality service.

The role requires nursing licensure and at least 2 years of acute or primary care experience; work-from-home options may apply per policy. Join a team dedicated to patient-centered care across communities.