Remote RingCentral Engineer — UCaaS & Voice Expert

Smash CR; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Wellness Coverage

Remote Work

Birthday day off

Recognition and rewards system

Referrals Program

Business skill coaching

English classes for Smashers and Relos

Learning opportunities

Job summary

SMASH is seeking an experienced RingCentral engineer to design, implement, and support UCaaS and enterprise telephony across RingCentral environments for US-based clients. You will configure users, routes, and endpoints, troubleshoot complex voice issues, and collaborate with cross-functional teams to ensure reliable communications.

The ideal candidate has hands-on RingCentral experience in enterprise settings, strong networking knowledge, and excellent communication skills, capable of

Qualifications

• Strong professional experience with RingCentral in enterprise environments.
• Hands-on experience implementing, configuring, administering, and troubleshooting RingCentral solutions.
• Strong understanding of UCaaS and enterprise telephony.
• Hands-on experience with VoIP and SIP.
• Experience troubleshooting complex voice and call-quality issues.
• Strong understanding of call routing, flows, auto attendants, queues, extensions, and enterprise dialing configurations.
• Experience with phone provisioning and endpoint troubleshooting.
• Experience supporting number porting and telephony migrations.
• Strong networking fundamentals (TCP/IP, DNS, DHCP, NAT, firewalls, QoS).
• Ability to troubleshoot voice issues across network and application layers.
• Experience supporting enterprise customers and resolving escalated technical issues.
• Strong documentation and technical troubleshooting capabilities.
• Excellent customer-facing communication skills.
• Ability to collaborate with networking, infrastructure, security, and application teams.

Responsibilities

• Implement, configure, administer, and support RingCentral environments.
• Support RingCentral deployments, migrations, upgrades, and customer onboarding initiatives.
• Configure users, extensions, call queues, auto attendants, routing rules, devices, and enterprise voice functionality.
• Design and troubleshoot call flows and call routing configurations.
• Troubleshoot complex voice and telephony issues involving call quality, connectivity, registration, signaling, and routing.
• Analyze and troubleshoot SIP and VoIP communications.
• Support phone number provisioning, porting, and migration activities.
• Configure and troubleshoot physical and softphone endpoints.
• Diagnose network-related voice issues involving LAN/WAN, firewalls, NAT, DNS, DHCP, QoS, and connectivity.
• Work with customers and internal teams to identify technical requirements and translate them into RingCentral configurations.
• Support integrations between RingCentral and third-party enterprise applications.
• Assist with SSO, identity, CRM, API, and directory integrations when required.
• Monitor platform performance and proactively identify potential service issues.
• Manage technical incidents and escalations through established ticketing and support processes.
• Collaborate with networking, infrastructure, security, and application teams to resolve complex UCaaS issues.
• Create and maintain technical documentation, deployment procedures, configurations, and troubleshooting guides.
• Provide technical guidance and knowledge transfer to customers and internal support teams.

Skills

RingCentral

UCaaS

VoIP

SIP

Enterprise telephony

Customer-facing

Networking fundamentals

Troubleshooting

Documentation

Job description

SMASH is seeking an experienced RingCentral engineer to design, implement, and support UCaaS and enterprise telephony across RingCentral environments for US-based clients. You will configure users, routes, and endpoints, troubleshoot complex voice issues, and collaborate with cross-functional teams to ensure reliable communications.

The ideal candidate has hands-on RingCentral experience in enterprise settings, strong networking knowledge, and excellent communication skills, capable of