RingCentral Engineer | UCaaS / Voice (C-573)

SMASH; Villa Rica (GA); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Wellness Coverage

Remote Work

Birthday day off

Recognition and rewards system

Business skill coaching

English classes

Learning opportunities

Job summary

SMASH is looking for experienced RingCentral Engineers to implement and support RingCentral environments for various clients. This role requires strong problem-solving abilities, especially in VoIP and SIP communications.

You will collaborate with clients to translate technical requirements into effective RingCentral configurations. The position is fully remote, supporting US-based companies, and requires applicants to be authorized to work in their country of residence in LATAM.

Qualifications

• Strong experience with RingCentral in enterprise environments.
• Hands-on experience implementing and troubleshooting RingCentral solutions.
• Network-related troubleshooting skills for voice issues.

Responsibilities

• Implement, configure, and support RingCentral environments.
• Troubleshoot voice and telephony issues.
• Support customer onboarding for RingCentral solutions.

Skills

RingCentral expertise

VoIP/SIP troubleshooting

Networking fundamentals

Customer communication

Call routing

Technical documentation

Job description

We are agents for tech professionals across Latin America who help them build careers with companies in the United States.

We believe in long-lasting relationships with our talent. We invest time getting to know them and understanding what they seek as their professional next step.

We aim to find the perfect match. As agents, we pair our talent with our US clients, not only by their technical skills but also by cultural fit. Our core competency is finding the right talent fast.

We purposefully move away from the traditional “outsourcing” relationship. Our clients are looking for professionals who become an integral part of their teams, and so are we.

• Wellness Coverage
• Remote Work
• Birthday day off
• Recognition and rewards system
• Business skill coaching
• English classes for Smashers and relatives
• Learning opportunities

This is a remote position supporting a US-based company. Applicants must be legally authorized to work in their country of residence within Latin America (LATAM).

SMASH, Who we are?

We are agents for tech professionals across Latin America who help them build careers with companies in the United States.

We believe in long-lasting relationships with our talent. We invest time getting to know them and understanding what they seek as their professional next step.

We aim to find the perfect match. As agents, we pair our talent with our US clients, not only by their technical skills but also by cultural fit. Our core competency is finding the right talent fast.

We purposefully move away from the traditional “outsourcing” relationship. Our clients are looking for professionals who become an integral part of their teams, and so are we.

Our Benefits

• Wellness Coverage
• Remote Work
• Birthday day off
• Recognition and rewards system
• Referrals Program
• Business skill coaching
• English classes for Smashers and relatives
• Learning opportunities

This is a remote position supporting a US-based company. Applicants must be legally authorized to work in their country of residence within Latin America (LATAM).

Role summary

We are looking for experiencedRingCentral Engineerswith strong hands‑on expertise inUCaaS, enterprise voice, telephony, and RingCentral environments.

The ideal candidate will have experience implementing, configuring, migrating, supporting, and troubleshooting RingCentral solutions in enterprise customer environments. This role requires strong knowledge ofVoIP/SIP, networking, number porting, call routing, integrations, and voice troubleshooting, combined with strong customer‑facing and problem‑solving capabilities.

Responsibilities

• Implement, configure, administer, and supportRingCentralenvironments
• Support RingCentral deployments, migrations, upgrades, and customer onboarding initiatives
• Configure users, extensions, call queues, auto attendants, routing rules, devices, and enterprise voice functionality
• Design and troubleshootcall flows and call routingconfigurations
• Troubleshoot complex voice and telephony issues involving call quality, connectivity, registration, signaling, and routing
• Analyze and troubleshootSIP and VoIPcommunications
• Support phone number provisioning, porting, and migration activities
• Configure and troubleshoot physical and softphone endpoints
• Diagnose network‑related voice issues involvingLAN/WAN, firewalls, NAT, DNS, DHCP, QoS, and connectivity
• Work with customers and internal teams to identify technical requirements and translate them into RingCentral configurations
• Support integrations between RingCentral and third‑party enterprise applications
• Assist withSSO, identity, CRM, API, and directory integrationswhen required
• Monitor platform performance and proactively identify potential service issues
• Manage technical incidents and escalations through established ticketing and support processes
• Collaborate with networking, infrastructure, security, and application teams to resolve complex UCaaS issues
• Create and maintain technical documentation, deployment procedures, configurations, and troubleshooting guides
• Provide technical guidance and knowledge transfer to customers and internal support teams

Requirements – Must‑haves

• Strong professional experience withRingCentralin enterprise environments
• Hands‑on experience implementing, configuring, administering, and troubleshooting RingCentral solutions
• Strong understanding ofUCaaS and enterprise telephony
• Hands‑on experience withVoIP and SIP
• Experience troubleshooting complex voice and call‑quality issues
• Strong understanding ofcall routing, call flows, auto attendants, call queues, extensions, and enterprise dialing configurations
• Experience with phone provisioning and endpoint troubleshooting
• Experience supportingnumber porting and telephony migrations
• Strong networking fundamentals, includingTCP/IP, DNS, DHCP, NAT, firewalls, and QoS
• Ability to troubleshoot voice issues across network and application layers
• Experience supporting enterprise customers and resolving escalated technical issues
• Strong documentation and technical troubleshooting capabilities
• Excellent customer‑facing communication skills
• Ability to collaborate effectively with networking, infrastructure, security, and application teams

Nice‑to‑haves (optional)

• Experience withRingCentral MVP
• Experience withRingCentral Contact Center
• RingCentral certifications
• Experience migrating customers from legacy PBX or other UCaaS platforms to RingCentral
• Experience withMicrosoft Teams integrations
• Experience with SSO and identity platforms such as Microsoft Entra ID or Okta
• Experience with CRM integrations such as Salesforce
• Experience working with RingCentral APIs and webhooks
• Experience with other UCaaS or collaboration platforms such asZoom, Microsoft Teams, Cisco Webex, or 8x8
• Experience working in anMSP, Professional Services, or customer‑facing consulting environment

Languages

• English B2+
• Spanish B2+