Telecommunications Specialist | RingCentral | $80K–$95K

Purple Cow Recruiting; Boston (MA); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Retirement

Paid time off

Job summary

RingCentral in Boston, MA is seeking a Telecommunications Specialist to support day-to-day telecom operations, including cloud and on-prem VoIP, TDM, analog, voicemail, and conferencing. The role also handles moves, changes, and escalation for the Telecom team.

You will administer and support RingCentral cloud-based voice for 3,000+ UC end users and 500+ call center agents, while integrating with IVR, call recording, and SIP/PRI systems.

Qualifications

• RingCentral experience REQUIRED.
• BS in Computer Science or equivalent with 5+ years in telecom/information tech.
• Strong written and spoken English communication.
• Progressive knowledge of telecom/network systems.
• Experience with Avaya tools and call recording platforms.

Responsibilities

• Engineer, design, document, troubleshoot, and administer telecom systems.
• Manage telecom moves, adds, changes.
• Handle daily ServiceNow tickets for clinical and administrative staff.
• Provide end-user training and on-site support.
• Collaborate with Network, InfoSec, Service Desk, and vendors on voice services.
• Maintain telecom documentation: configurations, SOPs, call flows, IP schemas, QoS.
• Mentor junior analysts and coordinate complex installations with outside vendors.

Skills

RingCentral experience

Telecommunications

English communication

Analytical skills

Mentorship

Education

Bachelor of Science in Computer Science

Tools

Avaya CM v16.3

CMS

Virtual Observer

SIP/PRI

Job description

Telecommunications Specialist | RingCentral | $80,000-$95,000

Boston, MA 02118 - Onsite - Full-Time - Up to 20% Travel

POSITION OVERVIEW

The Telecommunications Specialist supports day-to-day telecom operations and technologies including cloud and on-premise VoIP, TDM, analog, voicemail, conference calling, call recording, hardphones, softphones, and related peripherals. The position also serves as a primary escalation resource for the Telecom team and supports complex enterprise voice infrastructure, call flows, integrations, upgrades, migrations, and deployments.

COMPENSATION

$80,000-$95,000 annual salary

SCHEDULE / WORK ARRANGEMENT

Full-Time

Onsite in Boston, MA 02118

Up to 20% travel

ROLE

• Engineer, design, document, troubleshoot, and administer telecommunications systems and software.
• Manage and support telecom moves, adds, and changes.
• Work daily ServiceNow tickets supporting clinical and administrative staff.
• Provide remote and in-person end-user support and technical/administrative training.
• Collaborate with Network, InfoSec, Service Desk, Data Center, PMO, IT, and Call Center leadership to support secure, scalable, integrated voice services.
• Perform and schedule system backups and troubleshoot using tools including Wireshark, SolarWinds, and TraceSBC.
• Support integrations with paging, overhead paging, call recording, and IVR systems.
• Maintain detailed telecom documentation including configurations, SOPs, call flows, dial plans, IP schemas, and QoS configurations.
• Serve as a primary escalation point for the Telecom team and provide mentorship and support to junior analysts.
• Collaborate with outside vendors on complex installations, upgrades, and maintenance involving SIP, PRI, LAN/WAN, and POTS.
• Administer and support RingCentral cloud-based voice services for 3,000+ UC end users and 500+ call center agents.
• Support NICE CXone call flows and Studio Scripting, RingClone, MS Teams/WebRTC integrations, softphones, voice applications and plug-ins, and Yealink/Poly hardphones.
• Manage call routing, dial plans, voicemail systems, hunt groups, and auto attendants.
• Troubleshoot complex enterprise voice, video, and collaboration issues.
• Maintain and optimize voice gateways, SIP trunks, analog line integrations, and enterprise voice resiliency features.
• Participate in voice infrastructure upgrades, migrations, new-site deployments, patching, version control, and hardware/software refreshes.

BENEFITS

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Retirement
• Paid time off

Requirements

• RingCentral experience REQUIRED
• Bachelor of Science degree in Computer Science and at least 5 years of experience working with telecommunications and information technology network systems, or an equivalent combination of formal education and experience REQUIRED
• Demonstrated progressive knowledge, responsibility, and experience with telecommunications and information technology network systems REQUIRED
• Familiarity with Avaya Communication Manager v16.3, System & Session Manager, Aura Messaging & Conferencing, CMS, VeraSmart Call Accounting, Virtual Observer call recording platform, G430/G450 media gateways, and G650 cabinets/cards REQUIRED
• Excellent oral and written English communication and interpersonal skills REQUIRED
• Strong organizational skills with the ability to multitask, prioritize essential tasks, and meet deadlines REQUIRED
• Ability to analyze and solve problems systematically, logically, and in a timely manner REQUIRED

Preferred

• Cisco Certified Network Associate (CCNA) and/or Cisco Certified Voice Professional (CCVP)
• Avaya Certified Support or Implementation Specialist