Telecommunications Engineer – Cloud Voice & SIP Lead

Purple Cow Recruiting; Boston (MA); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Retirement

Paid time off

Job summary

RingCentral in Boston, MA is seeking a Telecommunications Specialist to support day-to-day telecom operations, including cloud and on-prem VoIP, TDM, analog, voicemail, and conferencing. The role also handles moves, changes, and escalation for the Telecom team.

You will administer and support RingCentral cloud-based voice for 3,000+ UC end users and 500+ call center agents, while integrating with IVR, call recording, and SIP/PRI systems.

Qualifications

• RingCentral experience REQUIRED.
• BS in Computer Science or equivalent with 5+ years in telecom/information tech.
• Strong written and spoken English communication.
• Progressive knowledge of telecom/network systems.
• Experience with Avaya tools and call recording platforms.

Responsibilities

• Engineer, design, document, troubleshoot, and administer telecom systems.
• Manage telecom moves, adds, changes.
• Handle daily ServiceNow tickets for clinical and administrative staff.
• Provide end-user training and on-site support.
• Collaborate with Network, InfoSec, Service Desk, and vendors on voice services.
• Maintain telecom documentation: configurations, SOPs, call flows, IP schemas, QoS.
• Mentor junior analysts and coordinate complex installations with outside vendors.

Skills

RingCentral experience

Telecommunications

English communication

Analytical skills

Mentorship

Education

Bachelor of Science in Computer Science

Tools

Avaya CM v16.3

CMS

Virtual Observer

SIP/PRI

Job description

RingCentral in Boston, MA is seeking a Telecommunications Specialist to support day-to-day telecom operations, including cloud and on-prem VoIP, TDM, analog, voicemail, and conferencing. The role also handles moves, changes, and escalation for the Telecom team.

You will administer and support RingCentral cloud-based voice for 3,000+ UC end users and 500+ call center agents, while integrating with IVR, call recording, and SIP/PRI systems.