Remote RFP Proposals Specialist - Library Tech

EBSCO Information Services, Inc.; Juneau (AK); Remote; USD 60,000 - 86,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Parental Leave

Paid Time Off

Job summary

EBSCO Information Services seeks a Customer Proposals Specialist II to craft precise responses to RFPs and related procurement requests for the FOLIO Library Services Platform and SaaS offerings. You’ll collaborate with Sales, Product Management, Implementation, and Legal to translate complex requirements into customer-centric proposals.

Two-plus years in sales or corporate writing, plus experience in proposal development and project coordination are preferred.

Qualifications

• 2+ years in sales or corporate environment with strong writing/communication.
• 2+ years in writing, research, project coordination or proposal development.
• Experience coordinating multiple projects with stakeholders.

Responsibilities

• Develop technically accurate, customer-focused responses to RFPs, RFIs, RFQs, and other procurement documents for FOLIO and related EBSCO SaaS solutions.
• Analyze customer requirements to identify response needs, potential gaps, clarification questions, and areas requiring subject matter input.
• Research FOLIO capabilities, library workflows, integrations, implementation approaches, and related EBSCO solutions to develop complete and accurate proposal responses.
• Coordinate proposal projects from initial review through submission, including requirements analysis, assignments, timelines, stakeholder follow-up, document preparation, and final quality review.
• Collaborate with Sales, Product Management, Implementation, Technical Support, Information Security, Legal, and other subject matter experts to address complex functional and technical requirements.
• Translate technical product information and library systems concepts into clear, concise language focused on customer needs, workflows, and outcomes.
• Maintain reusable FOLIO and library systems content within the RFP response repository by adding new information and updating existing responses as products and capabilities evolve.
• Review proposal content for accuracy, consistency, completeness, compliance, grammar, and overall response quality.

Skills

Sales experience

Proposal development

Project coordination

Research

Education

MLS / MLIS

Job description

EBSCO Information Services seeks a Customer Proposals Specialist II to craft precise responses to RFPs and related procurement requests for the FOLIO Library Services Platform and SaaS offerings. You’ll collaborate with Sales, Product Management, Implementation, and Legal to translate complex requirements into customer-centric proposals.

Two-plus years in sales or corporate writing, plus experience in proposal development and project coordination are preferred.