Remote Proposals Specialist for Library Solutions

EBSCO Information Services, Inc.; Honolulu (HI); Remote; USD 60,000 - 86,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Parental leave

PTO & holidays

Mentoring program

Job summary

EBSCO Information Services is seeking a Customer Proposals Specialist II to craft accurate responses to RFPs and RFIs for our FOLIO Library Services Platform and related SaaS products. You will translate complex requirements into clear customer-focused proposals and coordinate multi-stakeholder efforts.

You will work with Sales, Product Management, Implementation, Technical Support, Information Security, Legal and other SMEs to ensure high-quality, compliant submissions and maintain a robust RFP

Qualifications

• 2+ years of experience in a sales or corporate setting with proven communications/writing experience.
• 2+ years of professional writing, research, project coordination, proposal development, or similar interpreting detailed information.
• Demonstrated ability to manage multiple projects or deadlines across stakeholders.

Responsibilities

• Develop accurate, customer-focused responses to RFPs RFIs RFQs and other procurement documents for FOLIO and EBSCO SaaS solutions.
• Analyze customer requirements to identify response needs gaps and SME input.
• Research FOLIO capabilities library workflows integrations and implementation approaches to craft complete responses.
• Coordinate proposal projects from review to submission including timelines assignments and quality reviews.
• Collaborate with Sales Product Management Implementation Technical Support Information Security Legal and other SMEs to address complex requirements.
• Translate technical product information into clear customer-focused language emphasizing workflows and outcomes.
• Maintain reusable FOLIO/library content in the RFP repository and update as products evolve.
• Review proposal content for accuracy consistency completeness and grammar.

Skills

Sales environment experience

Professional writing

Proposal development

Project coordination

Education

MLS or equivalent graduate library degree

Job description

EBSCO Information Services is seeking a Customer Proposals Specialist II to craft accurate responses to RFPs and RFIs for our FOLIO Library Services Platform and related SaaS products. You will translate complex requirements into clear customer-focused proposals and coordinate multi-stakeholder efforts.

You will work with Sales, Product Management, Implementation, Technical Support, Information Security, Legal and other SMEs to ensure high-quality, compliant submissions and maintain a robust RFP