Library Tech Proposals Specialist II (Remote)

Ebsco-Information-Services; Ipswich (MA); Hybrid; USD 60,000 - 86,000; Full time

Job summary

EBSCO Information Services (EBSCO) is seeking a Customer Proposals Specialist II to craft accurate, compelling responses to RFPs and procurement requests for FOLIO Library Services Platform and related SaaS solutions. This role blends library expertise with strong research, writing, and project management to translate complex requirements into clear proposals.

You will collaborate with Sales, Product Management, Implementation, and other SMEs to ensure high-quality responses, maintain content

Qualifications

• 2+ years’ experience in a sales or comparable corporate environment with a proven record of successful communications and/or writing experience.
• 2+ years of professional writing, research, project coordination, proposal development, or comparable experience requiring the interpretation and communication of detailed information.
• Demonstrated experience managing multiple projects or deadlines while coordinating information and deliverables across multiple stakeholders.
• Experience in responding to RFPs, RFIs, technical questionnaires, procurement documents, or other formal customer requirements.

Responsibilities

• Develop technically accurate, customer-focused responses to RFPs, RFIs, RFQs, proposals, clarifications, and other procurement documents for FOLIO and related EBSCO SaaS solutions.
• Analyze customer requirements to identify response needs, potential gaps, clarification questions, and areas requiring subject matter expert input.
• Research FOLIO capabilities, library workflows, integrations, implementation approaches, and related EBSCO solutions to develop complete and accurate proposal responses.
• Coordinate proposal projects from initial review through submission, including requirements analysis, assignments, timelines, stakeholder follow-up, document preparation, and final quality review.
• Collaborate with Sales, Product Management, Implementation, Technical Support, Information Security, Legal, and other subject matter experts to address complex functional and technical requirements.
• Translate technical product information and library systems concepts into clear, concise language focused on customer needs, workflows, and outcomes.
• Maintain reusable FOLIO and library systems content within the RFP response repository by adding new information and updating existing responses as products and capabilities evolve.
• Review proposal content for accuracy, consistency, completeness, compliance, grammar, and overall response quality.

Skills

Writing skills

Research

Project management

Communication

Education

Master of Library Science

Master of Library and Information Science

Job description

EBSCO Information Services (EBSCO) is seeking a Customer Proposals Specialist II to craft accurate, compelling responses to RFPs and procurement requests for FOLIO Library Services Platform and related SaaS solutions. This role blends library expertise with strong research, writing, and project management to translate complex requirements into clear proposals.

You will collaborate with Sales, Product Management, Implementation, and other SMEs to ensure high-quality responses, maintain content