RFP & Proposal Lead: Library Tech (Remote-Friendly)

EBSCO; United States; Hybrid; USD 60,000 - 86,000; Full time

Job summary

EBSCO Information Services seeks a Customer Proposals Specialist II to craft compelling responses to RFPs, RFIs, and procurement requests for the FOLIO Library Services Platform and related SaaS solutions. You will blend library expertise, research, and project management to convert complex customer requirements into clear proposals.

Collaborating with Sales, Product Management, Implementation, and other SMEs, you translate library concepts into customer-friendly language while maintaining a

Qualifications

• 2+ years’ experience working in a sales or comparable corporate environment with a proven record of successful communications and/or writing experience.
• 2+ years of professional writing, research, project coordination, proposal development, or comparable experience requiring the interpretation and communication of detailed information.
• Demonstrated experience managing multiple projects or deadlines while coordinating information and deliverables across multiple stakeholders.

Responsibilities

• Develop technically accurate, customer-focused responses to RFPs, RFIs, RFQs, proposals, clarifications, and other procurement documents for FOLIO and related EBSCO SaaS solutions.
• Analyze customer requirements to identify response needs, potential gaps, clarification questions, and areas requiring subject matter expert input.
• Research FOLIO capabilities, library workflows, integrations, implementation approaches, and related EBSCO solutions to develop complete and accurate proposal responses.
• Coordinate proposal projects from initial review through submission, including requirements analysis, assignments, timelines, stakeholder follow-up, document preparation, and final quality review.
• Collaborate with Sales, Product Management, Implementation, Technical Support, Information Security, Legal, and other subject matter experts to address complex functional and technical requirements.
• Translate technical product information and library systems concepts into clear, concise language focused on customer needs, workflows, and outcomes.
• Maintain reusable FOLIO and library systems content within the RFP response repository by adding new information and updating existing responses as products and capabilities evolve.
• Review proposal content for accuracy, consistency, completeness, compliance, grammar, and overall response quality.

Skills

Proposal writing

Project coordination

Research

Technical writing

Stakeholder management

Education

Master of Library Science (MLS) or equivalent

Job description

EBSCO Information Services seeks a Customer Proposals Specialist II to craft compelling responses to RFPs, RFIs, and procurement requests for the FOLIO Library Services Platform and related SaaS solutions. You will blend library expertise, research, and project management to convert complex customer requirements into clear proposals.

Collaborating with Sales, Product Management, Implementation, and other SMEs, you translate library concepts into customer-friendly language while maintaining a