Remote RevOps Specialist - Salesforce & Analytics

OpenKrill; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

Andela is expanding its Revenue Operations team with a detail-oriented RevOps Analyst who will own ticket triage, Salesforce data hygiene, and reporting across the GTM stack. You will optimize data flows, build scalable processes, and ensure data-driven decision-making for our fast-growing, remote-first organization.

The role requires hands-on Salesforce experience, strong Excel skills, and a proactive, independent work style in a remote environment spanning multiple regions including the

Qualifications

• 2–4 years of experience in sales operations, revenue operations, business operations, or a related analytical role
• Hands-on Salesforce experience — comfortable navigating the platform, running reports, and making basic data updates (Admin certification a plus)
• Strong Excel/Google Sheets skills and comfort working with large data sets
• High attention to detail and strong organizational skills — you don't let things fall through the cracks
• Clear written communicator; able to translate technical issues into plain language for non-technical stakeholders
• Self-starter who is comfortable asking good questions and then working independently
• Curiosity about systems and how data flows across a modern GTM tech stack
• Experience with tools such as Outreach, Gong, ZoomInfo, LeanData, or BI platforms (Tableau, Looker) is a plus
• Prior experience at a B2B SaaS or high-growth technology company preferred

Responsibilities

• Operational Support & Ticket Management- Serve as the first point of contact for inbound RevOps requests, managing the ticketing queue to triage, route, and resolve Tier 1 issues across the tech stack
• Resolve common system issues in Salesforce, including data corrections, record ownership updates, field errors, and access requests, while ensuring SLAs are met
• Escalate complex or high-priority issues to senior team members with full documentation and context
• Data Quality & CRM Hygiene- Perform routine data audits and cleanup (duplicate management, field standardization) across Salesforce and connected systems
• Monitor and maintain data integrity across the pipeline for account, contact, opportunity, and custom objects
• Build fields and custom objects in Salesforce as needed to support the completion of tasks and projects
• Support territory management workflows, including account assignments and routing rule maintenance, and assist with list management and data enrichment
• Reporting & Dashboards- Own the maintenance and accuracy of standard RevOps dashboards and reports in Salesforce and connected BI tools
• Build ad hoc reports and data pulls to support commercial team requests, QBRs, and pipeline reviews
• Assist with data preparation for forecasting, territory planning, and GTM analysis
• Tooling & Process Documentation- Support day-to-day administration of core RevOps tools, including Salesforce, assisting with user provisioning, access management, and basic configuration changes
• Help QA new workflows and system changes before deployment
• Document operational workflows, SOPs, and system configurations, and identify recurring request patterns to surface recommendations for systemic process improvement

Skills

Salesforce experience

Excel/Google Sheets

Attention to detail

Written communication

Self-starter

Systems curiosity

Tools: Outreach, Gong, ZoomInfo, LeanD

BI platforms: Tableau/Looker

B2B SaaS experience

Tools

Salesforce

Outreach

Gong

ZoomInfo

LeanData

Tableau

Looker

Job description

Andela is expanding its Revenue Operations team with a detail-oriented RevOps Analyst who will own ticket triage, Salesforce data hygiene, and reporting across the GTM stack. You will optimize data flows, build scalable processes, and ensure data-driven decision-making for our fast-growing, remote-first organization.

The role requires hands-on Salesforce experience, strong Excel skills, and a proactive, independent work style in a remote environment spanning multiple regions including the