Remote Revenue Operations Analyst

SOCi; United States; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer match

Flexible PTO

Wellness days

Paid holidays

Job summary

SOCi, an AI-powered marketing platform for multi-location brands, is hiring a Revenue Operations Analyst to partner with Customer Success, Sales, and Marketing. You will own queue management, Salesforce reporting, and operational support across the customer lifecycle in a fully remote, fast-paced environment.

The role emphasizes building executive-ready dashboards, resolving process gaps, and driving efficiency through data-driven insights.

Qualifications

• 2+ years in Revenue Operations or related analytical role.
• Strong Salesforce experience, advanced reports & dashboards.
• Experience translating business needs into reporting or process solutions.
• Excellent data accuracy and attention to detail.
• Ability to manage multiple stakeholders across departments.

Responsibilities

• Revenue Operations Queue Management: manage queue, triage cases, route requests, ensure timely updates.
• Customer Success Operations: translate requirements into scalable processes and tooling improvements.
• Cancellation & Offboarding Operations: oversee end-to-end cancellation process across teams.
• Reporting & Analytics: develop Salesforce reports/dashboards, provide Clari CAP reporting.
• Salesforce & Data Management: maintain Salesforce reports, validate data, support enhancements.
• Process Improvement & Operational Excellence: document processes, pursue automation and efficiency.

Skills

Revenue Operations experience

Sales Operations

Customer Success Operations

Analytical skills

Tools

Salesforce

Clari

Job description

SOCi, an AI-powered marketing platform for multi-location brands, is hiring a Revenue Operations Analyst to partner with Customer Success, Sales, and Marketing. You will own queue management, Salesforce reporting, and operational support across the customer lifecycle in a fully remote, fast-paced environment.

The role emphasizes building executive-ready dashboards, resolving process gaps, and driving efficiency through data-driven insights.