Remote Retirement Services Advisor

Voya Financial; Hartford (CT); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) Matching

Pension plan

Tuition reimbursement

Paid time off

Company holidays

Volunteer time off

Remote/home-based work

Hybrid option

Job summary

Voya Financial in the United States seeks a customer service professional to assist retirement product inquiries (401(k), 403(b), 457, 401(a)) and support account design questions. You will educate customers, agents and beneficiaries, delivering an outstanding experience through relatable guidance and clear explanations.

This remote-friendly role offers up to eight weeks of paid training, monthly coaching, and strong benefits.

Qualifications

• College degree or HS diploma with customer service experience
• Experience in the financial services industry is a plus
• Bi-lingual abilities are valued

Responsibilities

• Educate customers on retirement products and plans
• Respond to customer inquiries on plan design and balances
• Assist with transfers, loans, and account information
• Strive for first-call resolution with a service-oriented approach

Skills

Customer service

Communication

Bi-lingual capabilities

Problem solving

Computer basics

Education

College degree or HS diploma with customer service experience

Tools

CRM software

Multi-system navigation

Job description

Voya Financial in the United States seeks a customer service professional to assist retirement product inquiries (401(k), 403(b), 457, 401(a)) and support account design questions. You will educate customers, agents and beneficiaries, delivering an outstanding experience through relatable guidance and clear explanations.

This remote-friendly role offers up to eight weeks of paid training, monthly coaching, and strong benefits.