Remote Retirement Support Specialist

Voya Financial, Inc.; Connecticut; Hybrid; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health/Dental/Vision/Life Insurance

401(k) & Pension Plan

Paid Training

Hybrid/Remote options

Paid time off

Job summary

Voya Financial, Inc. is seeking a customer service professional to handle inbound calls and educate customers about retirement plans and products. The role emphasizes delivering an outstanding customer experience in a fast-paced call center environment.

Ideal candidates have a college degree or HS diploma/GED with 1+ year of customer service experience. Remote or hybrid work options are available, with comprehensive benefits and opportunities for growth within the Retirement Services division.

Qualifications

• College degree or HS Diploma/GED required.
• 1+ year of customer service experience preferred.
• Experience in financial services is a plus.
• Proficiency with basic computer functions and navigating multiple systems.

Responsibilities

• Handle inbound calls and educate customers on retirement plans and products.
• Respond to inquiries on 401(k), 403(b), 457, and 401(a) plans.
• Aim for first-call resolution and provide accurate information.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

College Degree

High School Diploma or GED

Job description

Voya Financial, Inc. is seeking a customer service professional to handle inbound calls and educate customers about retirement plans and products. The role emphasizes delivering an outstanding customer experience in a fast-paced call center environment.

Ideal candidates have a college degree or HS diploma/GED with 1+ year of customer service experience. Remote or hybrid work options are available, with comprehensive benefits and opportunities for growth within the Retirement Services division.