Remote Retirement Benefits Advisor - Call Center

Genpact; United States; Teletrabalho; USD 31 000 - 42 000; Tempo integral

Resumo da oferta

Genpact seeks a remote Customer Retirement Support Specialist to handle retirement-related inquiries, guide participants through plan details, and ensure accurate account maintenance. You will respond to questions about plan features, contributions, and distributions, while upholding regulatory compliance.

The role requires strong communication skills, a proactive mindset, and the ability to work in a fast-paced, resilient environment.

Qualificações

• Minimum retirement call center experience
• Proficiency with Microsoft Office applications including Excel
• Strong communication and problem-solving skills

Responsabilidades

• Handle retirement-related customer inquiries via phone and chat
• Explain various retirement plans (401(k), 403(b), 457) and regulatory requirements
• Assist with account maintenance, enrollments, beneficiary updates, and transactions

Conhecimentos

Retirement call center

Customer service

Phone support

Formação académica

Bachelor's degree

Ferramentas

Microsoft Excel

Descrição da oferta de emprego

Genpact seeks a remote Customer Retirement Support Specialist to handle retirement-related inquiries, guide participants through plan details, and ensure accurate account maintenance. You will respond to questions about plan features, contributions, and distributions, while upholding regulatory compliance.

The role requires strong communication skills, a proactive mindset, and the ability to work in a fast-paced, resilient environment.