Remote Retirement Benefits Specialist

Genpact; United States; On-site; USD 26,174 - 30,307; Full time

Job summary

Genpact is seeking a Call Center Representative to assist customers with their retirement benefits. You will handle inquiries related to 401(k), 403(b), and 457 plans while ensuring compliance with regulations.

Applicants should have relevant experience, excellent communication skills, and be able to work from home. Flexibility is key, along with proficiency in Microsoft Office. The position offers a competitive hourly rate starting at $19.00/hr.

Qualifications

• Flexibility to work shifts assigned based on call center hours of operation.
• Minimum internet connectivity of 25 Mbps+ for remote work.
• Ability to be flexible and adapt to changing priorities.

Responsibilities

• Handle customer queries regarding retirement benefits via phone.
• Demonstrate understanding of retirement plans such as 401(k), 403(b), and 457.
• Assist participants with account maintenance, beneficiary updates, and enrollments.
• Ensure compliance with regulations including IRS and ERISA guidelines.

Skills

Relevant retirement call center experience

Proficiency in retirement plan record-keeping systems

Strong understanding of retirement plans

Microsoft Office proficiency

Education

Any Graduate

Job description

Genpact is seeking a Call Center Representative to assist customers with their retirement benefits. You will handle inquiries related to 401(k), 403(b), and 457 plans while ensuring compliance with regulations.

Applicants should have relevant experience, excellent communication skills, and be able to work from home. Flexibility is key, along with proficiency in Microsoft Office. The position offers a competitive hourly rate starting at $19.00/hr.