Inbound Call Specialist — Retirement Plan Support

Genpact; United States; On-site; USD 18,000 - 19,000; Full time

Job summary

Genpact in the United States is seeking a Call Center Specialist to handle inbound calls from retirement plan participants and provide chat support when needed. This full-time position emphasizes customer-facing interactions and requires a courteous, professional approach to help members resolve questions and guide them through available options.

The role focuses on high-quality service and efficient call handling in a dynamic contact center environment.

Qualifications

• Handles inbound calls from retirement plan participants.
• Provides chat support when needed.
• Maintains courteous, professional demeanor.

Responsibilities

• Answer inbound calls from retirement plan participants.
• Assist customers via chat and provide information.
• Meet daily call handling targets.

Skills

Inbound calls

Customer service

Job description

Genpact in the United States is seeking a Call Center Specialist to handle inbound calls from retirement plan participants and provide chat support when needed. This full-time position emphasizes customer-facing interactions and requires a courteous, professional approach to help members resolve questions and guide them through available options.

The role focuses on high-quality service and efficient call handling in a dynamic contact center environment.