Remote Retirement Services Specialist

Genpact; United States; Remote; USD 48,712,000 - 54,443,000; Full time

Job summary

Genpact is hiring a Retirement Specialist (Customer Service) to assist participants with retirement benefits information and plan details, in a fully remote role.

You will handle inquiries by phone and chat, explain plan features, and help with enrollments while ensuring compliance with IRS/ERISA regulations. The role emphasizes customer focus and accuracy in a fast-moving environment.

Qualifications

• Experience in retirement call centers handling member inquiries.
• Reliable home office setup with 25 Mbps+ internet.
• Flexible to work shifts based on call center hours.

Responsibilities

• Handle retirement benefits queries via phone and chat.
• Explain 401(k), 403(b), 457 plans and applicable regulations.
• Assist participants with account maintenance and enrollments.
• Ensure compliance with plan provisions and regulatory requirements.
• Provide plan features and investment option information.

Skills

Retirement call center experience

High-speed internet

Flexible shifts

Job description

Genpact is hiring a Retirement Specialist (Customer Service) to assist participants with retirement benefits information and plan details, in a fully remote role.

You will handle inquiries by phone and chat, explain plan features, and help with enrollments while ensuring compliance with IRS/ERISA regulations. The role emphasizes customer focus and accuracy in a fast-moving environment.