Remote Retirement Benefits Specialist

Genpact; United States; Remote; USD 54,443,000 - 76,705,000; Full time

Benefits offered by this job

Work from home

Job summary

Genpact in the United States is hiring for a Process Associate in the US institutional Retirement Contact Centre. You will handle customer retirement and benefits queries by phone and chat, processing plan details, contributions, and enrollments.

The role requires prior retirement call center experience, a strong grasp of 401(k) and ERISA rules, and a reliable home office with high-speed internet. This is a work‑from‑home opportunity with shifts and a competitive hourly pay.

Qualifications

• Relevant retirement call center experience.
• Minimum internet connectivity of 25Mbps+ and a quiet workspace free of distractions for call center Work from Home Role.
• Flexibility to work shifts assigned by business based on call center hours of business operation.
• Proficiency in Microsoft Office applications, especially Excel.

Responsibilities

• Handle customer queries regarding retirement benefits via phone and chat.
• Explain retirement plans (401(k), 403(b), 457) and stay updated on regulations.
• Assist with account maintenance, enrollments, and beneficiary updates.
• Provide information on plan features, statements, and investment options.
• Escalate complex cases to senior team members as needed.
• Support plan sponsors with contributions, record-keeping, and regulatory compliance.
• Ensure adherence to IRS, ERISA, and plan documents.

Skills

Retirement call center experience

High-speed internet

Quiet home office

Shift flexibility

Excel proficiency

Analytical thinking

Education

Any Graduate

Job description

Genpact in the United States is hiring for a Process Associate in the US institutional Retirement Contact Centre. You will handle customer retirement and benefits queries by phone and chat, processing plan details, contributions, and enrollments.

The role requires prior retirement call center experience, a strong grasp of 401(k) and ERISA rules, and a reliable home office with high-speed internet. This is a work‑from‑home opportunity with shifts and a competitive hourly pay.