Remote Retirement Plan Specialist

Genpact; Pittsburgh (Allegheny County); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Genpact is seeking a Senior Process Associate for its U.S. Institutional Retirement Contact Centre in Pittsburgh. This role entails managing customer inquiries about retirement plans and ensuring compliance with regulatory requirements.

The ideal candidate will have a solid grasp of retirement plans and proficient in Microsoft Office. Flexibility to adapt to shifts is essential. A quiet workspace with necessary internet connectivity is mandatory, supporting customer engagement through effective issues resolution.

Qualifications

• Knowledge of retirement plans, IRS regulations, and ERISA requirements.
• Flexibility to work shifts assigned by business based on call-center hours.

Responsibilities

• Handle customer inquiries related to retirement and benefits.
• Maintain positive relationships with clients and ensure high levels of satisfaction.
• Assist participants with account maintenance and updates.
• Identify and resolve participant issues in a timely manner.

Skills

Adaptability

Microsoft Office proficiency

Understanding of retirement plans

Analytical thinking

Customer service

Tools

Microsoft Excel

Retirement plan record-keeping systems

Job description

Genpact is seeking a Senior Process Associate for its U.S. Institutional Retirement Contact Centre in Pittsburgh. This role entails managing customer inquiries about retirement plans and ensuring compliance with regulatory requirements.

The ideal candidate will have a solid grasp of retirement plans and proficient in Microsoft Office. Flexibility to adapt to shifts is essential. A quiet workspace with necessary internet connectivity is mandatory, supporting customer engagement through effective issues resolution.