Remote Retirement Plan Specialist

Genpact; United States; Remote; USD 23,000 - 26,000; Full time

Job summary

Genpact in the United States is hiring for a Senior Process Associate, Retirement Specialist to support participants with retirement benefits by phone and chat. You will work in a fast-moving, tech-driven environment, applying knowledge of 401(k), 403(b), and 457 plans and regulatory guidelines to resolve inquiries and process transactions.

The role emphasizes accuracy, customer focus, and collaboration with plan sponsors, with a base hourly pay of $17–$19 and opportunities to learn through

Qualifications

• Relevant retirement call center experience.
• High-speed internet connectivity (25 Mbps+) and a quiet, distraction-free workspace for a work-from-home role.
• Flexibility to work shifts based on call-center hours.

Responsibilities

• Handle retirement benefit queries via phone and chat.
• Explain retirement plans (401(k), 403(b), 457) and applicable regulations.
• Assist participants with account maintenance and enrollments, ensuring compliance with plan provisions.
• Provide information on plan features, benefits, and investment options; help interpret statements.
• Resolve participant issues promptly and escalate complex cases when needed.
• Support plan sponsors with administration tasks and regulatory adherence.
• Maintain strong client relationships and high service levels.

Skills

Call center experience

Analytical thinking

Education

Any Graduate

Tools

Microsoft Excel

Job description

Genpact in the United States is hiring for a Senior Process Associate, Retirement Specialist to support participants with retirement benefits by phone and chat. You will work in a fast-moving, tech-driven environment, applying knowledge of 401(k), 403(b), and 457 plans and regulatory guidelines to resolve inquiries and process transactions.

The role emphasizes accuracy, customer focus, and collaboration with plan sponsors, with a base hourly pay of $17–$19 and opportunities to learn through