Remote Retirement Services Specialist

Genpact; United States; Remote; USD 22,000 - 30,000; Full time

Job summary

Genpact is seeking a Call Center Representative for Retirement-related inquiries. You will handle incoming calls and chats, assist participants with retirement plans, and ensure compliance with IRS and ERISA requirements.

This role emphasizes strong communication, problem-solving, and the ability to adapt to changing priorities in a dynamic, global environment. Based in the United States, this work-from-home position requires reliable internet and a quiet workspace, with shifts assigned by the

Qualifications

• Minimum retirement call center experience.
• Ability to work from home with reliable internet and a quiet workspace.
• Flexibility to work shifts based on call center hours.

Responsibilities

• Handle customer queries about retirement benefits via phone and chat.
• Explain retirement plans (401(k), 403(b), 457) and regulatory updates.
• Assist participants with account maintenance, enrollments, and beneficiary updates.
• Provide information on plan features, investment options, and statements.

Skills

Retirement plan knowledge

Call center communication

Analytical thinking

Adaptability

Education

Any Graduate

Tools

Microsoft Excel

Microsoft Office

Job description

Genpact is seeking a Call Center Representative for Retirement-related inquiries. You will handle incoming calls and chats, assist participants with retirement plans, and ensure compliance with IRS and ERISA requirements.

This role emphasizes strong communication, problem-solving, and the ability to adapt to changing priorities in a dynamic, global environment. Based in the United States, this work-from-home position requires reliable internet and a quiet workspace, with shifts assigned by the