Remote Customer Support Specialist

Teleperformance USA; Rhode Island; Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k) plans

Job summary

Teleperformance USA in the United States is seeking a Customer Support Specialist to serve as a primary point of contact for clients, handling inbound and outbound inquiries with professional excellence in a fast-paced environment.

You'll use a suite of web-based tools to resolve questions, maintain confidential information securely, and strive for first-call resolution while upholding a high standard of service and empathy for customers.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Typing 25 wpm

Excellent communication

Windows familiarity

Education

High School Diploma or equivalent

College degree preferred

Tools

Windows-based systems

Job description

Teleperformance USA in the United States is seeking a Customer Support Specialist to serve as a primary point of contact for clients, handling inbound and outbound inquiries with professional excellence in a fast-paced environment.

You'll use a suite of web-based tools to resolve questions, maintain confidential information securely, and strive for first-call resolution while upholding a high standard of service and empathy for customers.