Remote Customer Support Specialist

Teleperformance USA; South Dakota; Remote; USD 34,000 - 48,000; Full time

Job summary

Teleperformance USA is seeking a Customer Support Specialist to act as a primary contact for clients, handling inbound/outbound inquiries with professional excellence. You will resolve issues using web-based tools to ensure a seamless customer experience in a high-velocity environment.

We welcome applications from individuals passionate about service delivery. The role supports a remote work setup with requirements for a dedicated home workspace and internet speed.

Qualifications

• High School Diploma or equivalent is required.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Active listening

Communication

Problem solving

Organizational skills

Emotional intelligence

Process excellence

Collaboration

Open-mindedness

Critical thinking

Solution-oriented

Education

High School diploma or equivalent

College degree preferred but not required

Tools

Windows

Job description

Teleperformance USA is seeking a Customer Support Specialist to act as a primary contact for clients, handling inbound/outbound inquiries with professional excellence. You will resolve issues using web-based tools to ensure a seamless customer experience in a high-velocity environment.

We welcome applications from individuals passionate about service delivery. The role supports a remote work setup with requirements for a dedicated home workspace and internet speed.