Remote Retention Pro - Uncapped Commission & Loyalty Sales

Ibex Limited; United States; Remote; USD 21,000 - 39,000; Full time

Benefits offered by this job

World-Class Training

High Visibility

Career Growth

Job summary

ibex is seeking aRetention Specialist in the United States to defend revenue by reducing churn and driving loyal customers to stay with Verizon/Frontier. You will handle high-stakes calls, apply tailored retention offers, and log interactions in our CRM for accurate reporting.

This role emphasizes empathy, consultative selling, and strict adherence to QA standards and privacy rules, with full-time hours, remote work, and a comprehensive training program.

Qualifications

• Proven ability to reduce churn and hit performance metrics.
• Excellent verbal communication and conflict-resolution skills.
• Experience working in high-volume retention/cold-calling or outbound sales environments.

Responsibilities

• Drive churn mitigation by meeting SDSR and revenue targets.
• Utilize retention offers and plans to present tailored value propositions.
• Overcome objections with empathy and escalation handling while maintaining compliance.
• Identify upsell opportunities during the save process with upgraded plans or features.
• Document interactions and saved agreements in the CRM accurately.

Skills

Objection handling

Active listening

Negotiation

Empathy

CRM proficiency

Communication

Education

High school diploma or GED

Tools

CRM software

Job description

ibex is seeking aRetention Specialist in the United States to defend revenue by reducing churn and driving loyal customers to stay with Verizon/Frontier. You will handle high-stakes calls, apply tailored retention offers, and log interactions in our CRM for accurate reporting.

This role emphasizes empathy, consultative selling, and strict adherence to QA standards and privacy rules, with full-time hours, remote work, and a comprehensive training program.