Remote Retail Operations Leader — Openings & Growth

Squishable.com, Inc.; United States; Remote; USD 65.000 - 80.000; Vollzeit

Benefits dieser Stelle

Disability insurance

Vision insurance

Dental insurance

PTO 18 days + 2 floating holidays

401(k) with employer match

Zusammenfassung

Squishable.com, Inc. is seeking a Retail Operations Manager to develop and execute the operational strategy for its national retail fleet.

You will ensure stores have the processes, systems, tools, and support needed to deliver exceptional customer experiences and strong business performance. Reporting to the Director of Retail, you will partner with Regional Managers to drive operational excellence, improve store performance, and roll out key business initiatives.

Qualifikationen

• 5+ years of progressive retail operations leadership experience in a multi-unit retail environment.
• Bachelor's degree in Business, Retail Management, Operations Management or a related field required.
• Proven success developing operational strategies, improving processes, and driving measurable business results.
• Experience leading new store openings, remodels, relocations, and other large-scale retail projects.
• Strong financial acumen, including experience analyzing labor, operational metrics, budgets, and cost-saving opportunities.
• Demonstrated success managing multiple complex projects simultaneously in a fast-paced environment.
• Excellent analytical, problem-solving, and decision-making skills with the ability to translate data into actionable business recommendations.
• Outstanding written, verbal, and interpersonal communication skills with experience presenting to senior leadership.
• Proven ability to build strong cross-functional partnerships and influence without direct authority.
• Experience with ERP systems such as NetSuite and strong proficiency with Microsoft Excel, Google Workspace, and reporting tools.

Aufgaben

• Partner with the Director of Retail and Regional Managers to execute the operational strategy for Squishable's retail fleet, driving consistency, efficiency, and store performance across all locations.
• Analyze operational metrics, labor, sales, and key performance indicators to identify opportunities, mitigate risks, and support data-driven business decisions.
• Develop, implement, and continuously improve operational standards, policies, procedures, and training that support operational excellence and an exceptional customer experience.
• Serve as the primary operational partner to Retail Leadership, providing guidance and support to Regional Managers and Store Managers while ensuring successful execution of company initiatives.
• Lead the operational execution of new store openings, relocations, remodels, pop-up locations, and store closures, including project planning, vendor coordination, fixture procurement, and store readiness.
• Oversee facilities management, preventative maintenance programs, vendor relationships, and operational budgets while identifying opportunities to improve service levels and reduce costs.
• Partner with Inventory Planning, Warehousing, Finance, IT, and other cross-functional teams to improve operational workflows, inventory accuracy, and store systems.
• Manage store operational resources, including the Store Operations Manual, operational communications, calendars, and tools that support consistent execution across the retail fleet.
• Evaluate and implement operational processes, systems, and technologies that improve efficiency, scalability, and business performance.
• Lead cross-functional projects, build strong partnerships across departments, and provide operational reporting and recommendations that support strategic planning and company growth.

Kenntnisse

Leadership

Strategic thinking

Operations management

Project management

Analytical skills

Cross-functional collaboration

Ausbildung

Bachelor's degree in Business, Retail Management, Operations Management or related field

Tools

NetSuite ERP

Microsoft Excel

Google Workspace

Reporting tools

Jobbeschreibung

Squishable.com, Inc. is seeking a Retail Operations Manager to develop and execute the operational strategy for its national retail fleet.

You will ensure stores have the processes, systems, tools, and support needed to deliver exceptional customer experiences and strong business performance. Reporting to the Director of Retail, you will partner with Regional Managers to drive operational excellence, improve store performance, and roll out key business initiatives.