Remote Resolution Check-in Specialist

Hrstalentsolutions; Denver (CO); Remote; USD 37,000 - 39,000; Full time

Job summary

Hrstalentsolutions is hiring a Resolution Check-in Assistant for remote work, offering 26.85-28.35 per hour with part-time or full-time options. The role centers on listening, precise note-taking, and updating case statuses without pressuring customers.

You will review cases, send follow-up questions, and log replies accurately. Training will cover scripts, processes, and escalation paths, ensuring clear histories for future agents.

Qualifications

• Experience in customer service or office administration preferred.
• Strong attention to detail and record-keeping.

Responsibilities

• Review assigned online support cases for follow-up eligibility.
• Check the last message and any promised action before writing.
• Send the approved question through the customer's preferred channel.
• Record a reply in the correct case without changing its meaning.
• Refer unresolved or sensitive concerns to the designated team.
• Update permitted status fields and note the next owner.
• Respect contact limits and requests for no further follow-up.

Skills

Customer service

Office administration

Job description

Hrstalentsolutions is hiring a Resolution Check-in Assistant for remote work, offering 26.85-28.35 per hour with part-time or full-time options. The role centers on listening, precise note-taking, and updating case statuses without pressuring customers.

You will review cases, send follow-up questions, and log replies accurately. Training will cover scripts, processes, and escalation paths, ensuring clear histories for future agents.