Remote Customer Email Response Specialist

Hrstalentsolutions; Baltimore (MD); Remote; USD 34,000 - 45,000; Part time

Job summary

Hrstalentsolutions seeks a Customer Email Response Assistant for a remote role focused on an assigned customer inbox. You will read daily questions, consult approved guidance, and craft replies that address what you can. When escalation is needed, you’ll record the question and hand off clearly.

The role emphasizes accurate tone, avoiding promises, and marking status in the customer record. A private home workspace is required for remote work.

Qualifications

• Clear writing and careful reading are essential for accurate replies.
• Experience with customer service or office administration is welcome but not required.
• Ability to organize multiple open questions and present a clear, actionable response.

Responsibilities

• Read and respond to customer emails using approved guidance.
• Record questions that require review and hand off with full context.
• Mark inquiry status and attach relevant emails to the customer record.
• Close requests only after providing an answer or a concrete next step.

Skills

Clear writing

Careful reading

Browser/inbox navigation

Organization of multiple inquiries

Customer service experience (welcome)

Job description

Hrstalentsolutions seeks a Customer Email Response Assistant for a remote role focused on an assigned customer inbox. You will read daily questions, consult approved guidance, and craft replies that address what you can. When escalation is needed, you’ll record the question and hand off clearly.

The role emphasizes accurate tone, avoiding promises, and marking status in the customer record. A private home workspace is required for remote work.