Remote Email Response Specialist

Hrstalentsolutions; Baltimore (MD); Remote; USD 33,000 - 47,000; Part time

Job summary

Hrstalentsolutions is seeking a Customer Email Response Assistant for a remote role. You will read incoming inquiries, consult internal guidance, and compose replies that answer what you can while marking unresolved items for handoff.

Pay is $29 per hour with the opening possibly part-time or full-time. You will manage inquiries, record relevant history, and ensure proper handoffs to maintain smooth communication and prevent customer repeats.

Qualifications

• Experience in customer service or office administration is welcome but not required.
• Ability to read approved guidance and history before replying.
• Strong written communication skills and clarity in replies.

Responsibilities

• Read daily customer emails and craft replies that address questions.
• Check approved guidance and history before replying.
• Record questions and coordinate clear handoffs when escalation is needed.
• Close inquiries with next steps and status updates, and note outcomes.
• Attach relevant emails to the correct record in the system.
• Avoid overpromising and ensure replies are clear to non-experts.

Skills

Clear writing

Attention to detail

Customer service

Office administration

Remote work

Tools

Email platform

Job description

Hrstalentsolutions is seeking a Customer Email Response Assistant for a remote role. You will read incoming inquiries, consult internal guidance, and compose replies that answer what you can while marking unresolved items for handoff.

Pay is $29 per hour with the opening possibly part-time or full-time. You will manage inquiries, record relevant history, and ensure proper handoffs to maintain smooth communication and prevent customer repeats.