Remote Customer Resources Assistant

HRS Talent Solutions; Arlington (TX); Remote; USD 31,000 - 44,000; Part time

Job summary

HRS Talent Solutions is recruiting for a Customer Resources Office Administration Assistant to work remotely. You will review online requests, match them with the approved materials, and share the exact resources via the designated channel while recording the exchange.

This entry-level role emphasizes careful reading, clear communication, and accurate routing decisions. The position is remote and may be part-time or full-time, with pay at $27 per hour.

Qualifications

• Prior experience with customer service or office administration is helpful but not required.

Responsibilities

• Read assigned requests in an online customer inbox.
• Identify the question and any account context already provided.
• Locate a current approved guide, form, or help page.
• Check whether the resource is appropriate for that customer and channel.
• Send a brief, specific message explaining what the material covers.
• Record the resource sent and the case status.
• Flag outdated, broken, or confusing resources to the content team.
• Refer a question that requires a specialist's answer.

Skills

Customer service

Office administration

Job description

HRS Talent Solutions is recruiting for a Customer Resources Office Administration Assistant to work remotely. You will review online requests, match them with the approved materials, and share the exact resources via the designated channel while recording the exchange.

This entry-level role emphasizes careful reading, clear communication, and accurate routing decisions. The position is remote and may be part-time or full-time, with pay at $27 per hour.