Remote Residential Support Specialist

Allegion; Kansas City (MO); Remote; USD 34,000 - 55,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401K with company match

Paid time off

Tuition reimbursement

Wellness program

Employee discounts

Job summary

Allegion is hiring a Residential Support Representative 1, US Remote, with a flexible schedule and occasional on-site visits as needed. You will drive consumer loyalty by delivering exceptional customer service, warranty and pre-purchase support, and technical guidance for Schlage products.

The role emphasizes clear communication and customer advocacy. You will learn product details, handle inquiries, and collaborate with teams to improve satisfaction while meeting defined metrics and

Qualifications

• HS Diploma or GED is required.
• Associate’s degree is preferred.
• Minimum 1 year of customer service experience.
• Ability to type 55 wpm.
• Experience handling high-volume inquiries.
• Strong written and verbal communication skills.

Responsibilities

• Provide positive customer experiences and troubleshoot basic technical problems over the phone or via digital channels.
• Assist customers with troubleshooting Schlage products and guide next steps.
• Explain installation, app setup, product registration, etc.
• Communicate case drivers and known issues to internal teams to achieve swift resolutions.
• Build trust with customers through follow-through on commitments.
• Maintain knowledge of Allegion consumer products and components.

Skills

Typing 55 wpm

Strong communication

Multi-tasking

CRM familiarity

Customer service mindset

Spanish/French language asset

PC-based software

Education

HS Diploma or GED

Associate’s degree preferred

Tools

Zendesk

Five9

CRM systems

Microsoft Office (Outlook, Word, Excel)

Job description

Allegion is hiring a Residential Support Representative 1, US Remote, with a flexible schedule and occasional on-site visits as needed. You will drive consumer loyalty by delivering exceptional customer service, warranty and pre-purchase support, and technical guidance for Schlage products.

The role emphasizes clear communication and customer advocacy. You will learn product details, handle inquiries, and collaborate with teams to improve satisfaction while meeting defined metrics and