Remote Customer Experience Specialist I

Allegion; Kansas; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401K with company match

Paid Time Off (PTO)

Tuition Reimbursement

Job summary

Allegion is seeking a Customer Experience Specialist I for a flexible remote role serving Kansas and Missouri. You will support customers via phone, email, and the Allegion portal, document requests, and coordinate with internal teams to resolve issues.

Ideal candidates have 6+ months in customer service, strong communication skills, and proficiency with Microsoft Office. On-site visits may occur occasionally, with a focus on delivering excellent service and meeting SLAs.

Qualifications

• 6+ months of customer service experience in a fast-paced, collaborative environment.
• Strong written and verbal communication skills.
• Proficiency with PC-based software applications (Microsoft Office) and basic web tools.

Responsibilities

• Assist customers via phone, email, and portal to resolve inquiries.
• Maintain accurate service requests in CRM and ERP systems.
• Follow standard procedures to process orders, returns, and tracking.
• Collaborate with cross-functional teams to ensure timely resolution of issues.
• Meet service level agreements and participate in ongoing training.

Skills

Customer service

Communication skills

Microsoft Office

Multi-tasking

Education

HS Diploma or GED

Tools

Microsoft Office

Job description

Allegion is seeking a Customer Experience Specialist I for a flexible remote role serving Kansas and Missouri. You will support customers via phone, email, and the Allegion portal, document requests, and coordinate with internal teams to resolve issues.

Ideal candidates have 6+ months in customer service, strong communication skills, and proficiency with Microsoft Office. On-site visits may occur occasionally, with a focus on delivering excellent service and meeting SLAs.