Remote Residential Support Specialist

Allegion; Kansas; Hybrid; USD 34,000 - 55,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401K with 6% company match

Health Savings Accounts

Flexible Spending Accounts

Disability Insurance

Life Insurance

Tuition Reimbursement

Wellness Program

Employee Discounts

CliftonStrengths coaching

Job summary

Allegion is seeking a Residential Support Representative 1 for a flexible remote US role with occasional on-site visits. You will deliver exceptional customer service, warranty support, and technical assistance for Schlage products, addressing inquiries professionally and advocating for customers.

The role emphasizes problem-solving, product knowledge, and cross-functional collaboration within a dynamic environment.

Qualifications

• Minimum 3 years of customer service experience preferred.
• An HS Diploma or GED is required; an associate’s degree is preferred.
• Ability to type 55 wpm, corrected speed.
• 1+ years’ experience handling high-volume inquiries.
• Strong written and verbal communication skills, with proper grammar and punctuation knowledge.
• Knowledge of and the ability to perform basic computer skills.
• Working knowledge of PC-based software applications (Microsoft Office – Outlook, Word, Excel) & basic web applications.
• Familiarity with and/or comfort in using smart device applications is required.
• Ability to multi-task, prioritize, and manage time efficiently.
• Ability to identify recurring customer issues.
• Ability to develop cross-functional, professional working relationships.
• Bilingual in Spanish and/or French is a plus.

Responsibilities

• Provide positive customer experiences to help troubleshoot basic technical problems primarily through verbal communication over the phone, both inbound and outbound.
• Assist customers in troubleshooting issues with Schlage products and ensure a resolution or suitable next steps.
• Guide customers through how-to-related inquiries such as installation, app setup, product registration, etc.
• Be the voice of the customer by communicating case drivers and known issues to internal stakeholders, ensuring a swift resolution.
• Build trust through complete follow-through on customer commitments.
• Learn, develop, and maintain product knowledge of mechanical and electronic Allegion consumer products and components.
• Level up through continued education and gaining knowledge of more complex troubleshooting scenarios and advanced Allegion products such as integrated locks.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Develop a working knowledge of all reference material, such as product catalogs, manuals, instruction sheets/templates, and price books.]
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Skills

Typing 55 wpm

Communication skills

Multi-tasking

Education

HS Diploma/GED

Associate’s degree preferred

Tools

Microsoft Office

Web applications

Job description

Allegion is seeking a Residential Support Representative 1 for a flexible remote US role with occasional on-site visits. You will deliver exceptional customer service, warranty support, and technical assistance for Schlage products, addressing inquiries professionally and advocating for customers.

The role emphasizes problem-solving, product knowledge, and cross-functional collaboration within a dynamic environment.