Remote Travel Concierge & Reservations Coordinator

Southern Bridge Group; Auburn (WY); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Training & development

Mentorship & team support

Booking technology access

Job summary

Southern Bridge Group is seeking motivated, organized Customer Services Coordinators for a fully remote role. You will help customers research vacation options, coordinate reservations, and communicate details and deadlines.

The position emphasizes strong communication, organization, and the ability to work independently from home, with ongoing training and opportunities to grow in customer service and reservations skills.

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.
• Willingness to complete required training.

Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Customer service

Communication

Organizational skills

Remote work

Admin experience

Job description

Southern Bridge Group is seeking motivated, organized Customer Services Coordinators for a fully remote role. You will help customers research vacation options, coordinate reservations, and communicate details and deadlines.

The position emphasizes strong communication, organization, and the ability to work independently from home, with ongoing training and opportunities to grow in customer service and reservations skills.