Remote Reservations & Guest Experience Specialist

Wanderwell Collective; Maryland; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Remote work flexibility

Structured training and guidance

Flexible scheduling

Job summary

Destination Knot is seeking a Reservations & Guest Support Specialist for a fully remote role in the United States. You will handle reservations, confirmations, and scheduling while maintaining accurate records and delivering timely, professional guest communication.

The position emphasizes organization, strong customer service, and the ability to work independently in a remote environment with training and ongoing guidance provided.

Qualifications

• Customer service experience preferred but not required.
• Strong communication and organizational skills required.
• Ability to manage multiple tasks in a remote environment.
• Comfort with administrative tasks and learning new systems.

Responsibilities

• Assist with reservation requests, confirmations, and scheduling updates
• Respond to guest inquiries via email, phone, and messaging platforms
• Maintain accurate records, calendars, and service documentation
• Monitor timelines to ensure changes and confirmations are processed correctly
• Provide general guest support to ensure a smooth and positive experience
• Follow established workflows and quality standards
• Collaborate with internal team members to support daily operations

Skills

Customer service

Communication

Organization

Multitasking

Attention to detail

Remote work proficiency

Administrative support

Tools

Basic computer skills

Job description

Destination Knot is seeking a Reservations & Guest Support Specialist for a fully remote role in the United States. You will handle reservations, confirmations, and scheduling while maintaining accurate records and delivering timely, professional guest communication.

The position emphasizes organization, strong customer service, and the ability to work independently in a remote environment with training and ongoing guidance provided.