Remote Reservations & Guest Experience Specialist

Destination Careers; Annapolis (MD); Remote; USD 50,000 - 65,000; Full time

Benefits offered by this job

Remote work flexibility

Structured work environment

Clear expectations and processes

Skill development opportunities

Job summary

Destination Knot is seeking a fully remote Reservations & Guest Support Specialist to join our US-based team. You will handle reservation requests, confirmations, and scheduling updates while delivering timely, professional communication with guests.

You will also maintain calendars and service documentation to ensure a smooth experience. This role emphasizes accuracy, independent work, and excellent service.

Qualifications

• Excellent customer service and strong communication skills.
• High attention to detail and strong organization.
• Able to manage multiple tasks in a fully remote environment.
• Basic computer proficiency and willingness to learn new systems.
• Professional, reliable, and responsive.
• Experience in guest services, reservations, or administrative roles is helpful but not required.

Responsibilities

• Assist with reservation requests, confirmations, and scheduling updates
• Respond to guest inquiries via email, phone, and messaging platforms
• Maintain accurate records, calendars, and service documentation
• Monitor timelines to ensure changes and confirmations are processed correctly
• Provide general guest support to ensure a smooth and positive experience
• Follow established workflows and quality standards
• Collaborate with internal team members to support daily operations

Skills

Customer service

Communication

Organization

Remote work

Multitasking

Computer basics

Reliability

Guest services

Job description

Destination Knot is seeking a fully remote Reservations & Guest Support Specialist to join our US-based team. You will handle reservation requests, confirmations, and scheduling updates while delivering timely, professional communication with guests.

You will also maintain calendars and service documentation to ensure a smooth experience. This role emphasizes accuracy, independent work, and excellent service.