Remote | Reservations & Guest Support Specialist

Wanderwell Collective; Maryland; Teletrabalho; USD 42 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work flexibility

Structured training and guidance

Flexible scheduling

Resumo da oferta

Destination Knot is seeking a Reservations & Guest Support Specialist for a fully remote role in the United States. You will handle reservations, confirmations, and scheduling while maintaining accurate records and delivering timely, professional guest communication.

The position emphasizes organization, strong customer service, and the ability to work independently in a remote environment with training and ongoing guidance provided.

Qualificações

• Customer service experience preferred but not required.
• Strong communication and organizational skills required.
• Ability to manage multiple tasks in a remote environment.
• Comfort with administrative tasks and learning new systems.

Responsabilidades

• Assist with reservation requests, confirmations, and scheduling updates
• Respond to guest inquiries via email, phone, and messaging platforms
• Maintain accurate records, calendars, and service documentation
• Monitor timelines to ensure changes and confirmations are processed correctly
• Provide general guest support to ensure a smooth and positive experience
• Follow established workflows and quality standards
• Collaborate with internal team members to support daily operations

Conhecimentos

Customer service

Communication

Organization

Multitasking

Attention to detail

Remote work proficiency

Administrative support

Ferramentas

Basic computer skills

Descrição da oferta de emprego

Reservations & Guest Support Specialist – Remote

Location: Remote (United States)

About Us

We are a coordination-focused services company that supports clients with reservations, scheduling, and guest-related service needs. We prioritize organization, clear communication, and delivering a consistently positive client experience.

Position Overview

The Reservations & Guest Support Specialist provides client-facing and administrative support related to reservations, scheduling, and guest inquiries. This role is responsible for maintaining accurate records, assisting with confirmations and updates, and ensuring timely, professional communication throughout the coordination process.

This position is well-suited for individuals who are organized, service-oriented, and comfortable working independently in a remote environment.

Key Responsibilities

• Assist with reservation requests, confirmations, and scheduling updates
• Respond to guest inquiries via email, phone, and messaging platforms
• Maintain accurate records, calendars, and service documentation
• Monitor timelines to ensure changes and confirmations are processed correctly
• Provide general guest support to ensure a smooth and positive experience
• Follow established workflows and quality standards
• Collaborate with internal team members to support daily operations

Qualifications & Skills

• Strong customer service and communication skills
• High attention to detail and organization
• Ability to manage multiple tasks in a remote work environment
• Basic computer proficiency and ability to learn new systemsProfessional, reliable, and responsive
• Previous experience in guest services, reservations, customer support, hospitality, or administrative roles is helpful but not required.

Work Environment & Schedule

• Fully remote position
• Flexible scheduling may be available
• Training and ongoing guidance provided

Why Work With Destination Knot

• Remote work flexibility
• Structured and supportive work environment
• Clear expectations and established processes
• Opportunity to build coordination and guest support skills