Remote Reservations & Guest Support Specialist

Wanderwell Collective; Houston (TX); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Fully remote position

Flexible scheduling

Training provided

Job summary

Destination Knot is seeking a Reservations & Guest Support Specialist to provide client-facing and administrative support for reservations, scheduling, and guest inquiries in a fully remote US-based role.

You will maintain accurate records, assist with confirmations and updates, and ensure timely, professional communication throughout the coordination process. The ideal candidate is organized, service-oriented, and comfortable working independently in a remote environment.

Qualifications

• Strong customer service and communication skills.
• High attention to detail and organization.
• Ability to manage multiple tasks in a remote work environment.
• Professional, reliable, and responsive.

Responsibilities

• Assist with reservation requests, confirmations, and scheduling updates
• Respond to guest inquiries via email, phone, and messaging platforms
• Maintain accurate records, calendars, and service documentation
• Monitor timelines to ensure changes and confirmations are processed correctly
• Provide general guest support to ensure a smooth and positive experience
• Follow established workflows and quality standards
• Collaborate with internal team members to support daily operations

Skills

Customer service

Communication

Detail-oriented

Remote work

Multi-tasking

Computer literacy

Job description

Destination Knot is seeking a Reservations & Guest Support Specialist to provide client-facing and administrative support for reservations, scheduling, and guest inquiries in a fully remote US-based role.

You will maintain accurate records, assist with confirmations and updates, and ensure timely, professional communication throughout the coordination process. The ideal candidate is organized, service-oriented, and comfortable working independently in a remote environment.