Remote | Reservations & Guest Support Specialist

Destination Careers; Annapolis (MD); Remote; USD 50,000 - 65,000; Full time

Benefits offered by this job

Remote work flexibility

Structured work environment

Clear expectations and processes

Skill development opportunities

Job summary

Destination Knot is seeking a fully remote Reservations & Guest Support Specialist to join our US-based team. You will handle reservation requests, confirmations, and scheduling updates while delivering timely, professional communication with guests.

You will also maintain calendars and service documentation to ensure a smooth experience. This role emphasizes accuracy, independent work, and excellent service.

Qualifications

• Excellent customer service and strong communication skills.
• High attention to detail and strong organization.
• Able to manage multiple tasks in a fully remote environment.
• Basic computer proficiency and willingness to learn new systems.
• Professional, reliable, and responsive.
• Experience in guest services, reservations, or administrative roles is helpful but not required.

Responsibilities

• Assist with reservation requests, confirmations, and scheduling updates
• Respond to guest inquiries via email, phone, and messaging platforms
• Maintain accurate records, calendars, and service documentation
• Monitor timelines to ensure changes and confirmations are processed correctly
• Provide general guest support to ensure a smooth and positive experience
• Follow established workflows and quality standards
• Collaborate with internal team members to support daily operations

Skills

Customer service

Communication

Organization

Remote work

Multitasking

Computer basics

Reliability

Guest services

Job description

Reservations & Guest Support Specialist – Remote

Location:

Remote (United States)

About Us:

We are a coordination-focused services company that supports clients with reservations, scheduling, and guest-related service needs. We prioritize organization, clear communication, and delivering a consistently positive client experience.

Position Overview:

The Reservations & Guest Support Specialist provides client-facing and administrative support related to reservations, scheduling, and guest inquiries. This role is responsible for maintaining accurate records, assisting with confirmations and updates, and ensuring timely, professional communication throughout the coordination process. This position is well-suited for individuals who are organized, service-oriented, and comfortable working independently in a remote environment.

Key Responsibilities:

• Assist with reservation requests, confirmations, and scheduling updates
• Respond to guest inquiries via email, phone, and messaging platforms
• Maintain accurate records, calendars, and service documentation
• Monitor timelines to ensure changes and confirmations are processed correctly
• Provide general guest support to ensure a smooth and positive experience
• Follow established workflows and quality standards
• Collaborate with internal team members to support daily operations

Qualifications & Skills:

• Strong customer service and communication skills
• High attention to detail and organization
• Ability to manage multiple tasks in a remote work environment
• Basic computer proficiency and ability to learn new systems
• Professional, reliable, and responsive
• Previous experience in guest services, reservations, customer support, hospitality, or administrative roles is helpful but not required.

Work Environment & Schedule:

• Fully remote position
• Flexible scheduling may be available
• Training and ongoing guidance provided

Why Work With Destination Knot:

• Remote work flexibility
• Structured and supportive work environment
• Clear expectations and established processes
• Opportunity to build coordination and guest support skills

$50,000 - $65,000 a year