Remote Travel Reservations & Customer Experience Coordinator

Southernbridgegroup; Leesburg (VA); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Fully remote environment

Flexible scheduling

Training and ongoing professional dev.

Access to booking technology

Mentorship and team support

Develop customer service, reservation,

Business-building skills

Repeat and referral clientele

Job summary

Southernbridgegroup is seeking motivated Customer Services Coordinators to join our growing team in a fully remote role in the United States. You will assist customers with researching and comparing vacation options and manage reservations end-to-end.

Ideal candidates are organized, customer-focused, and able to work independently in a remote setting. We offer flexible scheduling, ongoing training, and access to booking technology and mentorship.

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.
• Willingness to complete required training.

Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Strong communication and customer-serv

Basic computer and internet skills

Self-motivated

Independent remote work

Organizational skills

Willingness to train

Job description

Southernbridgegroup is seeking motivated Customer Services Coordinators to join our growing team in a fully remote role in the United States. You will assist customers with researching and comparing vacation options and manage reservations end-to-end.

Ideal candidates are organized, customer-focused, and able to work independently in a remote setting. We offer flexible scheduling, ongoing training, and access to booking technology and mentorship.