Remote Reservations & Client Care Specialist

Sunkissed Getaways; West Palm Beach (FL); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Onboarding and training provided

Ongoing education and development

Access to professional tools andonline

Job summary

Sunkissed Getaways is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a fully remote setting. You will help keep reservation records organized and provide accurate information with a professional, client-friendly approach.

The role emphasizes clear communication, attention to detail, and the ability to manage multiple tasks while delivering quality service.

Qualifications

• Excellent written and verbal communication.
• Outstanding attention to detail and accuracy.
• Strong organizational and time-management abilities.
• Customer-focused and professional demeanor.
• Comfortable using email and online systems.
• Ability to research and organize information.
• Reliable and able to manage multiple tasks.
• Previous customer service/reservations/hospitality experience is helpful but not required.

Responsibilities

• Respond to reservation-related questions and requests.
• Gather information regarding client needs and preferences.
• Research availability and appropriate service options.
• Coordinate reservations and confirmations; review details for accuracy.
• Communicate updates and important information to clients.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests.
• Coordinate with service providers when necessary.
• Maintain professional customer service standards.

Skills

Communication

Attention to detail

Organization

Customer-focused

Email proficiency

Researching information

Reliability

Experience helpful

Tools

Email

Job description

Sunkissed Getaways is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a fully remote setting. You will help keep reservation records organized and provide accurate information with a professional, client-friendly approach.

The role emphasizes clear communication, attention to detail, and the ability to manage multiple tasks while delivering quality service.