Remote Reservations Concierge

Sunkissed Getaways; Santa Fe (TX); Remote; USD 40,000 - 52,000; Full time

Job summary

Sunkissed Getaways is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a fully remote environment.

The role emphasizes professional communication, meticulous attention to detail, and the ability to manage multiple tasks while maintaining accurate reservation records and timely client updates.

Qualifications

• Strong written and verbal communication skills.
• Excellent attention to detail and accuracy.
• Good organizational and time-management abilities.
• Customer-focused and professional demeanor.
• Comfortable using email and online systems.
• Ability to research and organize information.
• Reliable and able to manage multiple tasks.
• Previous customer service or reservations experience is helpful but not required.

Responsibilities

• Respond to reservation-related questions and requests.
• Gather information about client needs and preferences.
• Research availability and service options.
• Coordinate reservations and confirmations; review details for accuracy.
• Communicate updates and important information to clients.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests.
• Coordinate with service providers when necessary.
• Maintain professional customer service standards.

Skills

Strong written and verbal comms

Attention to detail

Organizational skills

Customer-focused

Email/online systems proficiency

Research and information organization

Reliability & multi-tasking

Res plausibly helpful experience

Job description

Sunkissed Getaways is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a fully remote environment.

The role emphasizes professional communication, meticulous attention to detail, and the ability to manage multiple tasks while maintaining accurate reservation records and timely client updates.