Remote Reservation Support Specialist

Sunkissed Getaways; Grand Rapids (MI); Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Remote environment

Onboarding

Education opportunities

Professional tools

Continuing education

Supportive team

Job summary

Sunkissed Getaways is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This role emphasizes accuracy and professional communication in a 100% remote environment.

You will respond to questions, gather client needs, research options, and help coordinate reservations while maintaining organized records and high-quality service.

Qualifications

• Strong written and verbal communication.
• Excellent attention to detail and accuracy.
• Good organizational and time-management skills.
• Customer-focused and professional demeanor.
• Comfortable using email and online systems.
• Ability to research and organize information.
• Reliable and able to manage multiple tasks.
• Experience in customer service or reservations helpful but not required.

Responsibilities

• Respond to reservation-related questions and requests.
• Gather information regarding client needs and preferences.
• Research availability and appropriate service options.
• Assist with coordinating reservations and confirmations; review details for accuracy.
• Communicate updates and important information to clients.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests.
• Coordinate with service providers when necessary.
• Maintain professional customer service standards.

Skills

Communication

Attention to detail

Organization

Customer focus

Email proficiency

Researching information

Reliability

Multitasking

Job description

Sunkissed Getaways is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This role emphasizes accuracy and professional communication in a 100% remote environment.

You will respond to questions, gather client needs, research options, and help coordinate reservations while maintaining organized records and high-quality service.