Remote Reservation Support Specialist

Sunkissed Getaways; Atlanta (GA); Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

100% remote environment

Onboarding and training provided

Ongoing education and development

Access to professional tools

Job summary

Sunkissed Getaways is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This role emphasizes accurate information and organized reservation details in a 100% remote environment.

The ideal candidate communicates professionally, pays close attention to detail, and enjoys helping clients. Onboarding and ongoing training are provided to ensure success in a remote team setting.

Qualifications

• Excellent written and spoken communication.
• Strong attention to detail and accuracy.
• Good organizational and time management skills.
• Customer-focused and professional behavior.
• Comfortable using email and online systems.
• Ability to research and organize information.
• Reliable and able to manage multiple tasks.

Responsibilities

• Respond to reservation-related questions and requests.
• Gather information regarding client needs and preferences.
• Research availability and appropriate service options.
• Assist with coordinating reservations and confirmations.
• Review reservation details and documentation for accuracy.
• Communicate updates and important information to clients.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests.
• Coordinate with service providers when necessary.
• Maintain professional customer service standards.

Skills

Clear communication

Attention to detail

Time management

Customer-focused

Email proficiency

Research skills

Multitasking

Hospitality experience helpful

Tools

Email systems

Online booking systems

CRM software

Job description

Sunkissed Getaways is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This role emphasizes accurate information and organized reservation details in a 100% remote environment.

The ideal candidate communicates professionally, pays close attention to detail, and enjoys helping clients. Onboarding and ongoing training are provided to ensure success in a remote team setting.